Technical Support Contact Information
Star Telephone Number 0870 747 9161
Star Fax Number 0870 747 9162
 

If you are experiencing difficulties with any products supplied by Star Computer Services, we suggest that you contact the manufacturer in the first instance. The reason for this is that they have their own technical support teams  or web sites, and they will obviously have a much better working knowledge of their own products than Star would do. We have provided a list of contact numbers and web sites for your convenience.


Please supply as many details of the product (manufacturer, version number etc) along with as many details of the problem as you can. It may also be useful if you could supply details of your computer including make and specification and the contents of your system files if possible.
COMPANY TECH SUPPORT TEL TECH SUPPORT FAX WEB SITE
3 COM (USRobotics) 0800 966 197 01189 694222 http://www.3com.co.uk/
ABIT N/A N/A http://www.abit.com.tw/
ACACIA 0870 101 0350 020 7753 7343 http://www.dk.com/uk/
ACER SCANNER (DEALER ONLY) 0207 365 2486 01628 524 071 http://support.aceruk.co.uk/
ACER LAPTOPS (END USER) ICL 0990 134 348 01438 345511 http://support.aceruk.co.uk/
ACCTON 0800 58 1689 01344 418 826 http://www.accton.com/
ACTEBIS (TARGA) 01793 89 0240 01793 890249 http://www.targa.be/
ADAPTEC (BELGIUM) 0032 2352 3470 0032 2352 3451 http://www.adaptec-europe.com/default.asp
ADI 0181 236 0801 01670 737 555 http://www.adimicroscan.com/
ADOBE 0131 451 6888 0131 458 6972 http://www.adobe.co.uk/
ADOBE U/G REGISTRATION 0870 606 0325 N/A http://www.adobe.co.uk/
AGFA 0181 231 5511 N/A http://www.agfa.co.uk/
AMACOM 0181 993 7373 0181 993 2141 http://www.amacom-tech.com/
AMD 01276 803 299 N/A http://www.amd.com/
AOPEN (USA) 001 650 8279688 N/A http://www.aopen.com/
APC 0800 13 2990 01753 511 033 http://global.apcc.com/uk/
APPLE 0990 12 7753 N/A http://www.apple.com/uk/
ARTISOFT 01634 30 4109 01753 842 233 http://www.artisoft.com/
ATI 00353 1807 7826 00353 1 807 7846 http://support.atitech.ca/
AUTODESK TECH 0810 219 579 N/A http://www.autodesk.co.uk/
AVERMEDIA 01908 218 800 01908 218 818 http://www.averm.com.tw/uk.htm
AZTEC UK (AURA TEK) 0870 903 9390 N/A  
BELINEA MONITORS 01189 362 911 N/A http://www.belinea.co.uk/
BELKIN TECH SUPPORT 01604 678 300 N/A http://www.belkin.com/
BEST (GEM) 01279 822 822 N/A  
BORLAND INT. 0171 341 5510 0171 341 5519 http://www.borland.co.uk/
BRANDS ELEC. LGD MONITORS 01475 744 788 01475 742 629  
BRITTANICA 0800 783 0910 0181-642-9090 http://www.eb.co.uk/
BRODERBUND 001 319 247 3333 N/A http://www.broderbund.com/
BRODERBUND (FAMILY TREE) 01429 89 0873 N/A http://www.broderbund.com/
BROTHER 0161 931 2354 0161 931 2217 http://www.brother.com/
B.V.G. 01874 611 633 01874 622 994 http://www.bvg.co.uk/
CANON 0990 143 723 0990 143 340 http://www.canon.co.uk/
CASIO 0181 450 9131 0181 452 6323 http://www.casio.co.uk/
CLARIS/FILEMAKER 0800 42 2322 01923 208430 http://www.claris.co.uk/
COMPAQ 0845 270 4000 N/A http://www.compaq.co.uk/
CONNECTIX 0800 966 199 N/A http://www.connectix.com/
COREL (WORDPERFECT) 0171 298 8515 N/A http://www.corel.com/
COREL (VENTURA) 0171 298 8510 N/A http://www.corel.com/
COREL (PARADOX) 01923 20 9180 N/A http://www.corel.com/
COREL (ALL GRAPHICS APPLICATIONS) 0171 298 8516 N/A http://www.corel.com/
COREL (WORD PERFECT) 0800 973 189 00353 129 57723 http://194.106.141.202/
CREATIVE LABS +353 1 4333200 00353 18205052 http://www.europe.soundblaster.com/uk/
CROSS ATLANTIC 0870 800 6200 N/A http://www.crossatlantic.co.uk/
CYBERMEDIA (MCAFEE) 0171 512 6099 N/A http://uk.cybermedia.com/
CYRIX 01756 70 2815 N/A http://www.cyrix.com/
DATA PRODUCTS 01189 25 3272 N/A  
DATABECKER 01420 52 0707 01420 22807 http://www.data-becker.co.uk/
DIAMOND (EXCL. FIRE GL) 01189 44 44 44 01189 444445 http://www.diamondmm.co.uk/
DIAMOND (FIRE GL) 01189 44 44 66 01189 444445 http://www.diamondmm.co.uk/
DIGITAL WORKSHOP 01295 273 476 01295 254 590 http://www.digitalworkshop.co.uk/
DK MULTIMEDIA 0870 101 0350 0171 753 7343 http://www.dk.com/uk/
DLINK 0181 235 5555 0181 235 5568 http://www.dlink.co.uk/
DR SOLOMONS 01296 318 733 01296 318 734 http://www.drsolomon.co.uk/
DRAGON 0171 341 5525 N/A http://www.dragonsystems.com/
DYNAMODE 01923 24 4438 01923 245475 http://www.dynamode.co.il/
EICON 0181 967 8049 0181 967 8050 http://www.eicon.co.uk/
ELSA 0171 294 0114 N/A http://www.elsa.com/
EUDORA (LIFE SOFTWARE) 0181 875 4444 0181 875 4404 http://www.eudora.com/
EUDORA EMAIL SUPPORT N/A tedross@lifesoftware
EUROTECH 0870-458-0118 0870-458-0110 http://www.euro-tech.co.uk/
EPSON DEALER SUPPORT 01442 22 7484 NO FAX http://www.epson.co.uk/
EPSON LASER & DOT MATRIX 01442 22 7229 N/A http://www.epson.co.uk/support/
EPSON SCANNERS 01442 22 7303 N/A http://www.epson.co.uk/support/
EPSON STYLUS PRINTERS 0990 13 3640 N/A http://www.epson.co.uk/support/
"EPSON 3.5"" DRIVER LINE" 08706 03 0596 N/A http://www.epson.co.uk/support/
EUROPRESS 01625 85 5070 01625 855 111 http://www.europress.co.uk/
EVERGREEN 01793 60 1333 01793 539 799 http://www.evertech.co.uk/
EVERGREEN (PRESALES AND QUEIRIES HOTLINE) 0800 328 1320 N/A http://www.evertech.co.uk/
FAST (AV & DV MASTER & 601) 0909 0000 060 N/A http://www.fusewire.com/
FAST (VIDEO MACHINE) 0845 070 0555 N/A http://www.fusewire.com/
FASTTRACK SOFTWARE 01923 495 496 01923 228 796 http://www.fasttrack.com/
FREECOM 01423 70 4715 N/A http://www.freecom.de/titel.html
FUJIFilm 01234 245 383 N/A http://www.fujifilm.co.uk/
GEM 01279 82 2822 N/A  
GENIUS 0208 664 2710 N/A http://www.genius-kye.com/
GIGABYTE N/A N/A http://www.gbt-tech.co.uk/
GLOBALINK(L&H) 0800 056 0539 N/A http://www.globalink.com/
GOLDSTAR(LG ELECTRONICS) 01753 500 400 01753 517 445 http://www.lge.co.kr/
GMT 01329 825 468 N/A http://www.gmt-2000.com/
HAUPPAUGE 0171 378 0202 0171 357 9171 tp://www.hauppauge.co.uk/
HAYES MODEMS 0870 720 0030 N/A http://www.hayes.co.uk/
HANSOL MONITORS 01475 74 4788 N/A http://www.hansol.co.kr/
HEWLETT PACKARD 0870 607 3366 N/A http://www.europe.hp.com/uk/
HP (SERVICE CENTRE) 0990 277 699 N/A http://www.europe.hp.com/uk/
HP (DRIVER FULFILMENT) 01429 865 511 N/A http://www.europe.hp.com/uk/
HEWLETT PACKARD HP BRIO 01344 366 366 N/A http://www.hp.com/desktops/brio/
HP HANDHELD SUPPORT 0870 608 3003 N/A http://www.hp.com/jornada/
HP NETSERVER 01344 36 6366 N/A http://netserver.hp.com/netserver/
HP OMNIBOOK 0171 512 5202 N/A http://www.hp.com/omnibook/
IBM 01329 242 728 N/A http://www-5.ibm.com/uk/
IBM SUPPORT 0990 500 900 01475 557 372 http://app-01.www.ibm.com/support
IIYAMA MONITORS 01438 74 5482 N/A http://www.iiyama.com/
IMSI 0181 817 1086 0181 581 2200 http://www.imsiuk.co.uk/
INSO 0181 947 1122 0181 947 1122 http://www.inso.com/
INTEL CPU UPGRADE 01793 404 900 no fax http://www.intel.co.uk/intel/product/index.htm
INTEL CREATE & SHARE 01793 404 100 N/A http://www.intel.com/pccamera/index.htm
INTUIT QUICKEN 98 0897 525 505 N/A http://www.intuit.co.uk/
INTUIT (QUICKEN BOOKS) 0800 58 5058 N/A http://www.intuit.co.uk/
INTUIT (QUICKEN TEXT) 0800 58 5058 N/A http://www.intuit.co.uk/
IOMEGA 0800 973 194 01923 220 913 http://www.iomega.com/
JENOPTIK 0181 953 1688 N/A http://www.jenoptik-camera.com/english/
JETWAY N/A N/A http://www.jetway.com.tw/evisn/index.html
KINGSTON TECH 01932 738 888 01932 738 806 http://www.kingston.com/
KODAK (DIG. CAMERA) 0870 243 0270 N/A http://www.kodak.co.uk/
KYOCERA (XMA) 01442 27 2720 01442 272725 http://www.kyocera.co.uk/
L&H PRODUCTS 0800 056 0539 N/A http://www.lhs.com/
LANGUAGE FORCE 001 714 279 9083 N/A http://www.languageforce.co.uk/
LEXMARK 01628 480 640 01628 475 823 http://www.lexmark.com/
LOGITECH (PRODUCT INFO) 0181 308 6522 N/A http://www.logitech.com/uk/index.html
LOGITECH (TECHNICAL SUPP.) 0181 308 6581 N/A http://www.logitech.com/uk/index.html
LOTUS 01784 445 445 N/A http://www.lotus.com/
LUCKYSTAR N/A N/A http://www.lucky-star.com.tw/
MACROMEDIA 0131 458 6766 0181 200 6648 http://www.macromedia.co.uk/
MATHSOFT 01462 480 055 01462 480 213 http://www.mathsoft.com/
MATROX 01923 712 448 http://www.matrox.com/
MAXTOR 01483 747 356 353 1286 4577 http://www.maxtor.com/
MCAFEE (Single USER SUPPORT) 0800 092 7160 N/A http://www.mcafee.com/
MCAFEE (CORPORATE USER) 01753 827 500 0031 20 581 9270 http://www.mcafee.com/
MEGATECH 01372 72 72 74 01372 72 14 14 http://www.megatech.co.uk/
METACREATIONS 0181 956 2457 N/A http://www.metacreations.com/uk/
MGI 0171 365 0034 N/A http://www.mgisoft.com/
MICROGRAPHX 01483 757 100 0345 089 201 http://www.micrografx.com/
MICRONICS 01256 818 069 01256 364 222 http://www.micronics.com/
MICROSOFT 08705 01 0100 08705 020100 http://www.microsoft.com/
MICROSOFT CONNECTIONS 0345 002 000 0870 6010700  
MICROSOFT RESELLER HOTLINE 0870 607 0700 N/A  
MIDWICH THAME 01379 649 221/2 N/A  
MICROTEK 01782 753366 N/A http://www.microtek.nl/
MIRO UK (PINNACLE) 0640 701 111 N/A http://www.pinnaclesys.de/uk/index.htm
MITAC 01952 20 7218 N/A http://www.mitac-europe.com/
MITSUBUSHI 01707 27 8754 N/A http://www.mitsubishi-computers.com/
MITSUMI UK 01276 67 1029 N/A http://www.mitsumi.com/
MOTOROLA 0990 13 4810 01293 401624 http://global.motorola.com/UK/
MULTITEK 01189 59 7774 N/A  
NEC MONITORS 020 8752 3535 N/A http://www.nec.co.uk/
NETSCAPE 0171 365 0214 N/A http://www.netscape.com/
NEXUS PERIPHERALS (LS-120) 01491 41 3663 N/A  
NINTENDO (N64) 01703 62 3200 N/A http://www.nintendo.de/
NOKIA 01480 434343 N/A http://www.nokia.co.uk
NOMAI 0033 02 3389 1650 33 02 3389 1601 http://www.nomai.com/
NOVELL 01344 724 0000 N/A http://www.intl.novell.com/corp/intl/uk/
OKI 01753 81 9800 01753 819 853 http://www.oki.co.uk/
OLLIVETTI 0990 11 1145 +(35) 125 529 865 http://www.olivetti.com/
OLYMPUS CAMERA'S 0171 253 0513 N/A http://www.olympus.com/
OMNIPAGE (CAERE) 0180 523 5282 N/A http://www.caere.com/
ORCHID 01189 44 4444 01189 444445 http://www.orchid.co.uk/
PACE 0990 56 1001 01274 537 150 http://www.pacecom.co.uk/
PACIFIC IMAGE (Supervoice) 0181 549 1437 N/A http://www.supervoice.com/
PANASONIC 0541 56 5566 01844 219 315 http://www.panasonic.com/
PEGASUS 01536 49 5000 N/A http://www.pegasus.co.uk/
PHILLIPS 0800 89 6324 N/A http://www.pcstuff.phillips.com/
PK ELECTRONICS 0181 707 2200 0181 707 2211 http://www.pkelectronics.com/
PLUSSTEK SCANNER 001 925 453 8888 N/A http://www.plustek.de/
POWERQUEST 0118 975 5955 0118 987 6453 http://www.powerquest.com/
PRIMAX 01235 53 5524 01235 546 030 http://www.primax.nl/index.htm
PRIMAX (SPARES) 01235 54 6020 N/A http://www.primax.nl/index.htm
PRINCIPAL (DAT051) 0181 358 5851 0181 200 6648 http://www.principal.co.uk/
PSIONDACOM (MODEMS) 0845 603 4343 01908 261 688 http://www.psiondacom.com/
PSIONDACOM (ORGANISERS) 0181 575 9919 N/A http://www.psiondacom.com/
QUANTUM 01344 353 500 01344 353510 http://www.quantum.com/
QUARK 01483 451 717 01483 445544 http://www.quark.co.uk/
QUARTERDECK (SYMANTEC) 020 7616 5600 N/A http://www.symantec.co.uk/
RICOH DIG. CAMERA 01782 75 3300 01782 753399 http://www.ricoh-europe.com/
SAGE 0191 255 3000 0191 255 0301 http://www.uk.sage.com/
SAGE PRINT TEAM 0191 255 0611 N/A http://www.uk.sage.com/
SAMSUNG 0870 242 0303 N/A http://www.samsungelectronics.co.uk/
SAMSUNG (NOTEBOOKS) 0870 601 0309 N/A http://www.samsungelectronics.co.uk/
SAMSUNG (SPARE PARTS) 01772 65 4455 N/A http://www.samsungelectronics.co.uk/
SANYO (CAMERAS) 01923 24 6363 N/A http://www.sanyo.co.uk/
SIEMENS PC 01344 85 0000 N/A http://www.siemens.co.uk/
SEAGATE 0800 783 5177 N/A http://www.seagate.com/
SEAGATE SOFTWARE 0181 231 0638 N/A http://www.seagatesoftware.com/
SERIF 0115 914 9090 0115 914 2020 http://www.serif.com/
SHARP 0990 27 4277 N/A http://www.sharp.co.uk/
SHARP (PC'S) 01623 41 3840 N/A http://www.sharp.co.uk/
SHARP (SWWH ONLY) 0161 204 2660 N/A http://www.sharp.co.uk/
SICOS 01706 64 4620 01706 644 621  
SMITH MICRO 01634 30 4179 N/A http://www.smithmicro.co.uk/
SOFTKEY (THE LEARNING CO) 01923 20 8400 N/A http://www.softkey.com/
SOFTQUAD 0181 387 4130 N/A http://www.softquad.com/
SOFTWAIR PUBLISHING LIMITED 0990 27 5186 0117 904 7877 http://www.softwair.co.uk/
SONY 0990 16 8648 01635 875 250 http://www.sony.co.uk/
STARFISH 0181 875 4450 N/A http://www.starfish.com/
STARPACK INT LTD HP DRIVERS SUPPORT 01429 86 5511 01429 866 000  
STB (3DFX) 0181 897 0662 01753 212 626 http://www.3dfx.com/
STEINBERG 0181 970 1924 N/A  
SUMMIT PERIPHERALS 01256 36 0650 01206 793 941 http://www.summit.com/
SYMANTEC (ANTI - VIRUS) 020 7616 5813 N/A http://www.symantec.co.uk/
SYMANTEC (UTILITIES) 020 7744 0061 N/A http://www.symantec.co.uk/
SYAMNTEC (COMMUNICATIONS & REMOTE APPLICATIONS) 020 7616 5803 N/A http://www.symantec.co.uk/
SYAMNTEC (INTERNET TOOLS) 020 7616 5809 N/A http://www.symantec.co.uk/
SYQUEST 0131 339 2022 0131 339 6765 http://www.syquest.com/
TARGA MONITORS 01793 89 0238 01793 890249 http://www.targa.be/
TEAC 01923 81 9630 N/A http://www.teac.co.uk/
TEXAS LAPTOPS 0990 50 2088 01767 600995 http://www.ti.com/europe/docs/tiehome.htm
TOP LEVEL 01453 75 3944 01453 753 933  
TOSHIBA 01932 828828 N/A http://www.toshiba.co.uk/
TRACKER 01628 58 7757 01628 587758 http://www.tracker.co.uk/
TRAVAN TAPES (IMATION) 01344 40 2143 01344 402299 http://www.imation.com/
TRAVELLING SOFTWARE 01344 86 7300 01923 209178 http://194.202.124.24/products/travelling/index.htm
TRAXDATA 01753 89 1444 N/A http://www.traxdata.com/
TVM MONITORS (NCSS) 01952 28 2666 N/A http://www.tvm.com/
TYPHOON 01732 36 2212 N/A http://www.busby.co.uk/
UBI SOFT 0181 944 9000 0181 944 9300 http://www.ubisoft.co.uk/
UMAX (LAPTOPS) 01344 87 1344 01344 871 346 http://www.umax.co.uk/
UMAX ASTRA (SCANNERS) 01344 87 1312 01344 871 346 http://www.umax.co.uk/
UMAX ASTRA SPARES LINE 01344 87 1316 01344 871 346 http://www.umax.co.uk/
USR PALM PILOT 0171 867 0108 0031 205864680 http://palmpilot.3com.com/
VERBATIM 01784 89 4555 N/A http://www.verbatim-europe.com/
VIDEOLOGIC 01923 27 7477 N/A http://www.videologic.com/
VIEWSONIC 01293 64 3900 N/A http://www.viewsonic.com/uk/index.htm
VISIO INTERNATIONAL 0800 13 2047 N/A http://www.visio.com/
WACOM 0171 341 5521 N/A http://www.wacom.de/index2.htm
WESTERN DIGITAL 0800 96 0249 0031 204467601 http://www.westerndigital.com/
XEROX (TEXTBRIDGE) 01429 85 5060 01923 208 430 http://www.scansoft.com/intl.html
XEROX PRINTERS 0870 900 5505 N/A http://www.xerox.co.uk/
XIOD (SAMSUNG & KDS) 01234 36 4104 01234 349 195  
XIOD 01234 34 4206 N/A  
XIRCOM 08007 070 6060 0032 70233305 http://www.xircom.com/
YAMAHA CD WRITER 01908 36 9254 N/A http://www.yamaha.co.uk/
ZYE TECHNOLOGY 01293 53 1221 N/A http://www.zye.co.u